Where you feel the change

Our physiotherapists provide personalised and effective hands on care for you and your family.


FAQs

Do I need a doctor’s referral?

No. You do not need a doctor’s referral for an appointment and treatment at Lifeway Physiotherapy.

What do I need to bring to my first visit?

Please bring along any referrals, x-ray or scan results relating to your injury, as well as a Medicare, pension card or health insurance card if applicable.  Please arrive 10 mins prior to your initial appointment to complete a Physiotherapy Registration Form at the reception desk.

How long is a treatment session?

An initial physiotherapy appointment includes thorough assessment and treatment of your injury and will take approximately 40 minutes. Subsequent appointments take up to 20 minutes.

Can I use my private health to pay for my visit?

Yes. At Lifeway Physiotherapy we provide HICAPS facility for you to claim your private health rebates at the time of consultation when you bring your current health insurance card and have the appropriate extra’s option.  We regret that the full fee will be charged if you do not have your health insurance card at the time of visit - You can subsequently take the receipt to claim your rebate online or at your health fund store.

What are your opening hours?

Lifeway is open:

Wantirna South: 1-7pm Monday and Friday, 8am-7pm Tuesday-Thursday, 8am-1pm Sat

Rowville: 9am-7pm Monday to Friday, 9am-12pm Sat 

We are closed on Public holidays.

What if I missed my appointment?

After you have attended your initial appointment, you will receive an SMS reminder on your mobile phone for your up-coming appointment.  Please provide 24hours notice for any cancellations, so that your appointment session could be offered to someone else on a cancellation list.  

Do you treat Department of Veteran Affairs (DVA) patients?***

Yes.  Lifeway physiotherapists are able to treat DVA patients with a current doctor’s referral (valid for 12 months).

Do you treat workers compensation patients?***

Yes. Lifeway physiotherapists are able to treat work cover patients who provide a doctor’s work cover certificate indicating referral to physiotherapy and letter of acceptance of liability from insurer

Do you treat Transport Accident Commission (TAC) patients?***

Yes. Lifeway physiotherapists are able to treat TAC patients who provide a letter of approval of physiotherapy services with a valid claim number from TAC.

Do you treat Enhanced Primary Care (EPC) / Medicare patients?***

Yes. Lifeway physiotherapists can treat eligible patients with a valid EPC plan and referral to physiotherapy.  This will entitle you to up to 5 visits per calendar year.

*** To avoid being charged a private fee, please ensure that you bring along the required paperwork on your initial visit.

Do you bulk bill?

No.  Lifeway Physiotherapy is a private-fee paying practice.  Payment for EPC sessions is to be made at the time of consultation.  A small out-of-pocket fee will apply after you have claimed your EPC rebate for physiotherapy session.

 

Lifeway Physiotherapy

Wantirna South

1330 High Street Rd
Wantirna Sth, VIC 3152
(next to Anytime Fitness Wantirna)
Consultation rooms and Pilates studio
Online appointments available
Phone: 03 9800 2866
Fax: 03 9800 2066

Rowville

95 Liberty Avenue
Rowville VIC 3178
(located in Liberty Ave Medical Centre)
Consultation rooms
Phone: 03 9755 5188
Fax: 03 9755 5288

admin@lifewayphysio.com.au

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